General Terms & Conditions

The official website of Chenot, (“Site”), is both an online informational and transactional portal. This Site provides detailed information on the main services and products offered by HC International S.A. (Chenot) and Dogus Health & Wellness AG (CPW) while facilitating the online acquisition of said services and products.

The Site offers an overview of Chenot and Chenot Palace Weggis main promotional and commercial activities, products and services, and access modes. Access to the Site and its content is provided to any users (“User(s)”), for information and commercial purposes, subject to the following Terms and Conditions, to our Privacy Policy, and to other terms and conditions and policies which you may find throughout our Site in connection with certain functionality, features or promotions, all of which are deemed a part of and included within these terms and conditions (collectively, “Terms and Conditions”). If the user does not accept these Terms and Conditions and/or the Privacy Policy, he or she should stop browsing and accessing the Site.

For informational purposes only, this Site also provides visibility from our partners and their offering when it is related to Chenot interests.

The offer and sale of products on the website are governed by the General Terms and Conditions of Sale.

1. Privacy

Please review our Privacy Policy so that you may understand our privacy practices.

2. Products and Services for Personal Use

Access to the Site is reserved for users such as consumers who visit the site for personal reasons and not for reasons related to their business, trade, or profession (“User(s)”). The products and services described on the Site are for personal use only. You may not sell or resell any of the products or services you book, purchase, or otherwise receive from or within Chenot and/or CPW without prior signed management consent.

3. Intellectual Property

Use of the Site is subject to the following limitations, which the User hereby accepts. Users may not copy, reproduce, publish, upload, transcribe, transmit or distribute the Site content at any time or in any form, without the prior written authorisation of CPW and Chenot, except for those activities expressly permitted to Users who may print, download and view part of the Site content purely for personal non-commercial reasons, on condition that the materials are not altered in any way and that all the information concerning intellectual or industrial property rights is preserved. Users are prohibited from circulating any part of the Site content through channels such as the internet, television, radio or other systems without the prior written authorisation of Chenot and CPW. Users may not violate or attempt to violate or evade the protection and security systems used on the Site. Users may not utilise the Site or the Content for commercial reasons. In particular, no advertisement, publicity, sponsorship, promotion or similar item may be added by Users to any page on the Site in the form of announcements, photos or film clips. The sale of Site content is prohibited. The User may not utilise the Site Content for commercial purposes in order to set up databases of any kind or to archive all or part of the content in existing databases, whether private or made accessible to third parties. In particular, Users may not gather the personal details of other Site Users. Failure to comply with the following restrictions automatically terminates the User’s right to access and make personal use of the Site, without prejudice to any other remedy provided by applicable law or these Terms and Conditions.


The Site may include hypertext links to third-party websites. Hypertext links have the sole purpose of facilitating the browsing experience without there being any relationship between the content of the Site and the third-party website. The User accepts that by accessing a third-party website via a hypertext link, when he leaves the Site, these Terms and Conditions of Use shall no longer apply, and the specific conditions of use issued by the third-party website will apply instead. In particular, the User is aware that access to third-party messaging and social networking sites through hypertext links results in the application of the specific conditions of use applied by the owners of such websites. Chenot and CPW accept no responsibility for the functioning of the links, the content, structure, truthfulness, accuracy or adequacy of the materials or information found on third-party websites, nor for the accessibility of third-party websites linked to its own.


All the content on the Site is provided for information purposes only. Chenot and CPW do not warrant its accuracy or completeness and reserves the right to amend and update the content without prior notice. Chenot and CPW will not be held liable for any direct or indirect loss or damage, including loss of profits, that may derive from the use or impossibility of using the Site and its content or from the use of sites connected directly or indirectly to it, or from errors or omissions.


You consent to receive any notices, disclosures, news, newsletters and other communications (collectively, “Notices”) from us electronically, including by e-mail or by posting responses to any inquiries you made using any Inquiry Form provided for in this Site. E-mails may be intercepted, altered or read by unauthorised persons. If you provide as your e-mail address or you contact us via e-mail or using the inquiry form on this Site, we take this as your authorisation to correspond with you by e-mail or any other contact channel you provide. To withdraw your consent to receive Notices, you must notify us of your withdrawal of such consent by emailing us at [email protected] and discontinue your use of this Site. In such event, all rights granted to you pursuant to these Terms and Conditions shall automatically terminate.


With respect to any dispute, claim, or controversy regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Switzerland. Any dispute relating in any way to your use of the Site, these Terms and Conditions, or the relationship between the Parties shall be subject to the exclusive jurisdiction of the courts of Lucerne (Switzerland).


The Site is subject to regular updates, therefore Chenot and CPW may update these Terms and Conditions at any time, without the Users being given prior notice. Users are asked to view the Terms and Conditions, accessible through the link “Terms & Conditions”, from time to time before accessing the Site. If you have any questions regarding these Terms and Conditions, please email us at [email protected].