Terms & Conditions of Sale
The offer and sale of products and services on the website www.chenot.com are governed by these Terms and Conditions of Sale. For information about the management of personal data, please refer to our Privacy Policy. Prior to submitting a purchase order, the Customer should read these Terms and Conditions of Sale as well as the General Terms and Conditions carefully. The submission of an order implies full knowledge and acceptance of both these Terms and Conditions of Sale as well as the General Terms and Conditions and of what is described in the order procedure. Once the online purchase process is concluded and after reading and accepting these Terms and Conditions of Sale, the Customer should print and save a copy.
1. Purpose
1.1 The purpose of these Terms and Conditions of Sale is to govern the online sale of products and services via the e-commerce service on the website www.chenot.com as well a stablishing a regulatory frame for Chenot’s Loyalty Programme (CLC), when applicable.
1.2 The products and services sold on the website can only be purchased from and delivered to limited countries. Any orders for shipments to be made to not supported countries will automatically be rejected during the order processing procedure.
1.3 The products are sold directly by the company HC International S.A. (hereinafter HCI) with registered and business office in Switzerland, in Hertensteinstrasse, 34 – 6353 Weggis (CH) – Tel. +41 091 910 46 00. For further information, contact HC International S.A. via e-mail at the following address: order@chenot.com.
1.4 The services are sold directly by the company Dogus Health & Wellness AG (hereinafter CPW) with registered and business office in Switzerland, in Hertensteinstrasse, 34 – 6353 Weggis (CH) – Tel. +41 091 910 46 00. For further information, contact HC International S.A. via e-mail at the following address: order@chenot.com.
2. Subjects
2.1 These Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders of products and services on www.chenot.com and do not cover the supply of services or the sale of products or services by persons other than the Seller which appear on www.chenot.com website through links, banners or other hypertext links.
2.2 The products and services are sold to the Customer identified by the data entered in the purchase order and upon sending the order in electronic format with simultaneous acceptance of the General Terms and Conditions of Sale contained herein.
2.3 The offer of products and services on the website www.chenot.com applies to customers aged 18 years or over. Customers under 18 of age must obtain the prior consent of a parent or guardian to purchase on the website www.chenot.com. By placing an order through the website, the Customer represents and warrants being of legal age (18 years) and having the legal capacity to enter into binding contracts.
2.4 The Customer is prohibited from using false and/or made-up and/or fictitious names during the online ordering procedure and subsequent correspondence. The Sellers, HC International S.A. and Dogus Health & Wellness AG, reserve the right to legally pursue any violation or abuse in the interest and for the protection of all its customers.
2.5 Furthermore, by accepting these Terms and Conditions of Sale, the Customer holds the Seller harmless from any liability arising from the submission of incorrect tax documents due to errors in the data provided by the Customer upon placing the online order, as the Customer is solely responsible for their correct input.
3. Sale of products via e-commerce service
3.1 The online sales contract is a distance contract for the sale of movable property (hereinafter referred to as the Products) entered into by and between the Customer and HC International S.A. as the Seller, as part of the e-commerce service organized by the Seller using the distance communication technology called the Internet.
3.2 To conclude the contract for the purchase of one or more Products, the Customer must fill in the electronic Order Form and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order includes the following: Reference to these Terms and Conditions of Sale. Information of each Product and its price. The method of payment that the Customer can use. The method of delivery of the purchased Products and the shipping and handling costs to the methods and time limits for the return of the purchased products.
3.4 While HC International S.A. constantly makes every effort to ensure that the photographs displayed on the Website are faithful reproductions of the original products, including the adoption of every possible technological solution aimed at minimizing inaccuracies, variations may occur due to the technical and colour resolution characteristics of the computers used by the Customers. As a result, the Seller shall not be held liable for any deficiency in the graphic representations of products displayed on the Website due to these technical reasons, as such representations are purely for illustrative purposes.
3.5 Before concluding the contract, you will be asked to confirm that you have read the Terms and Conditions of Sale, including the Notice about the right of withdrawal and return and the processing of personal data.
3.6 The contract is concluded when the Seller confirms the Customer’s Order received through the Internet and after verification of the correctness of data related to the order.
3.7 Once the contract is concluded, the Seller will process and fulfil the Order.
4. Sale of Services via e-commerce service
4.1 The online sales contract is a distance contract for the sale of services entered into by and between the Customer and Dogus Health & Wellness AG as the Seller, as part of the e-commerce service organized by the Seller using the distance communication technology called the Internet.
4.2 To conclude the contract for the purchase of one or more services, the Customer must fill in the electronic Order Form and send it to the Seller by the Internet following the relevant instructions.
4.3 The Order includes the following: a reference to these Terms and Conditions of Sale; Information about each service and its price; The method of payment that the Customer can use; The method of delivery of the purchased services; and time limits for the return (booking cancellation) of the purchased services.
4.4 While HC International S.A. constantly makes every effort to ensure that the photographs displayed on the Website are faithful reproductions of the original products, including the adoption of every possible technological solution aimed at minimizing inaccuracies, variations may occur due to the technical and colour resolution characteristics of the computers used by the Customers. As a result, the Seller shall not be held liable for any deficiency in the graphic representations of products displayed on the Website due to these technical reasons, as such representations are purely for illustrative purposes.
4.5 Before concluding the contract, you will be asked to confirm that you have read the Terms and Conditions of Sale, including the Notice about the right of withdrawal and return and the processing of personal data.
4.6 The contract is concluded when the Seller confirms the Customer’s Order received through the Internet and after verifying the correctness of the data related to the order.
4.7 Once the contract is concluded, the Seller will process and fulfil the Order.
4.8 For more information about the purchase of services and their terms and conditions, please go to section 11.
5. Fulfilling the Order
5.1 By placing an Order on the Internet, the Customer unconditionally accepts and agrees to comply with the Terms and Conditions of Sale in his/her relations with the Seller.
5.2 Once the contract is concluded, the Seller will send the Customer an e-mail confirmation of the order.
5.3 Before sending the Order Confirmation, the Seller reserves the right to contact the Customer by e-mail or telephone to request additional information about an Order sent via the Internet.
5.4 The Seller may not process orders from customers who do not offer sufficient guarantees of solvency, which are incomplete or incorrect or in the case of the unavailability of products or services. In these cases, the Seller will inform the Customer by e-mail that the contract is not concluded and will not be fulfilled and will explain the reasons.
5.5 If the products and/or services displayed on the website are no longer available for sale after the Order has been placed, the Seller will notify the Customer promptly – in any case within thirty working days of the date on which the order was placed – of the unavailability of the ordered Products and/or Services.
5.6 Each sale made by the Seller through the online sales service may involve one or more products and/or services, with no quantity limit.
5.7 HC International S.A. and Dogus Health & Wellness AG reserve the right to refuse to process orders from a Customer with whom there is an ongoing legal dispute regarding a previous order. This applies equally to all cases in which HC International S.A. and/or Dogus Health & Wellness AG deems a Customer ineligible, including, for example, in case of previous violations of the terms for online purchase contracts or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
6. Selling prices
6.1 Unless otherwise stated in writing, all Service prices, Product prices, and shipping and handling costs indicated on the website and in the Order are to be considered VAT-inclusive. Products are shown in Euro, and services in Swiss Francs. The valid prices are always and solely the ones specified on the website at the time of submission of the Order via the Internet. Service and Product prices and shipping and handling costs may vary without notice. Make sure you check the final price before submitting an Order.
6.2 The Product prices and the shipping and handling costs specified on the website and in the Order, unless otherwise indicated, do not include any customs duties and related dues.
6.3 Thus, these costs are to be borne by the Customer and must be paid directly upon delivery of the Products in accordance with the directions specified in the Order Confirmation. In the event of non-payment, the customer assumes all and any liability.
7. Payment methods
To pay for the Services, Products as well as the shipping and handling, the Customer may follow one of the methods described in the Order procedure on the website www.chenot.com and outlined here below.
7.1 Credit cards and prepaid cards.
7.1.1 For online orders on our website, we accept payments by credit and prepaid cards without additional charges. It is understood that the Customer must be the holder of a valid credit card at the time of submission of the online order and that the name on the credit card must be the same as that provided in the billing information. If these conditions are not fulfilled, the order cannot be processed.
7.1.2 When purchasing online, the Customer’s Bank will hold the Order amount on the Customer’s credit card upon confirmation of the Order. The amount will be debited to the credit card only once the purchased products have been shipped and/or the booking request (Services) is confirmed.
7.2 At no time during the purchase process are HC International S.A. and Dogus Health & Wellness AG able to access Customer credit card information (e.g., credit card number, or expiration date) transmitted via a connection secured by an encrypted protocol to the website of the entity that manages the electronic payment. The Seller will not retain such information in an electronic archive.
7.3 Therefore, the Seller may never be held responsible for a third party’s fraudulent use of credit cards and pre-paid cards.
8. Shipping and delivery of products
8.1 Each consignment contains The product(s) ordered, The relevant transport document/invoice, and Any accompanying documentation required according to the Country of dispatch. Any information and marketing material.
8.2 Orders can only be shipped to limited countries.
8.3 The purchased products will be delivered by the courier to the shipping address specified in the Order by the Customer by insured shipping.
8.4 Subject to availability, after accepting the Order, the Seller will deliver the products ordered by the Customer as quickly as possible. Delivery will normally take place within 5-10 working days. If an order is not received within the above time period, it shall not be considered a lost consignment until after 15 working days of the date of shipment. As a general rule, all the Products purchased by the same order will be delivered in a single consignment.
8.5 Upon receipt of the products, the Customer should check the integrity of the package at the time of delivery by the courier. In the case of anomalies, the Customer should indicate them to the courier, ensure the Courier records them, and reject the delivery. Otherwise, the Customer’s ability to enforce his/her rights in this matter will lapse.
8.6 Shipping costs vary based on the country of destination according to the following. This dynamic costs become visible while completing the Checkout process. The recipient of a shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Import duty or tax costs will be invoiced to the recipient either directly from the courier or public local institutions.
Customs policies vary widely from country to country; we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. HC International S.A. has no control over these charges, nor can HC International S.A. predict what they may be. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Note: Customs offices in some countries require the recipient to provide a particular form of identification before releasing a shipment, such as the Tax Identification Number or equivalent, according to local laws. Countries that require an identification number include Russia, USA, Brazil, China, India, Israel, Qatar, Taiwan, and Turkey.
9. Right of withdrawal – When acquiring products
9.1 Only if the Customer who enters into the contract is a Consumer (meaning any individual who is shopping on the website for purposes unrelated to any business or professional activities) will she/he be entitled to withdraw from the contract with the Seller, whether in all or in part, within 14 (fourteen) working days of the date of receipt of the consignment.
9.2 To exercise their right of withdrawal, Customers shall follow the Return Procedure or make any other unequivocal statement setting out their decision to withdraw from the contract within 14 (fourteen) working days of the date of receipt of the consignment. To activate the Return Procedure, Customers must notify the Customer Care team through order@chenot.com, specifying the order number and which products will be returned. Ideally, it should be accompanied by a brief description of the reason behind it.
Through the Return Procedure, the Customer informs the Seller of his/her intention to withdraw from the contract, whether in all or in part, specifying which products will be returned.
9.3 Upon executing the Return Procedure, the Customer will receive all the information necessary to return the Products.
9.4 The right of withdrawal is subject to the following conditions: The returned Products must be returned in their entirety; no parts or individual components will be accepted even in the case of kits. The returned Products must not have been used or damaged. If the product has been used, a return is not possible. If the returned product’s packaging has been damaged, altered or found open, the seller will apply a penalty of 35 Euros for repackaging purposes. This penalty will apply as many times as packaging found under the mentioned conditions. The returned Products must be returned in their sealed original packaging. The returned Products must be delivered to the courier within 14 (fourteen) working days from the date of receipt of the same. In the event of the Seller offering discounts for the purchase of a specific package of products versus purchasing them individually (e.g. 5 for 4, 3 for 2, etc.), the right of withdrawal may be exercised for the return of only some of the purchased products; in this case, the price will be recalculated with reference to the normal price for a single product.
9.5 In returning products, the Customer will fully bear the costs of returning the purchased products.
9.6 When the right of withdrawal has been exercised, the Seller will refund the amount paid by the Customer within 15 working days as of the date of receipt of the Products as set out above, by crediting the amount to be refunded with the same method of payment selected by the Customer at the time of the order. If the customer care team identifies that the product has been used upon receipt of the product, the return will be considered invalid. If the packaging is not in its original condition, the corresponding penalty will be applied.
9.7 If the right of withdrawal has been exercised without complying with the provisions contained in Article 9, the Seller will return the purchased Products to the Customer, charging him with the additional shipping costs.
9.8 The Right of Withdrawal cannot be applied to products customized at the express request of the Customer at the time of Ordering.
10. Warranty for non-compliant products
10.1 The Seller shall be liable for any defects in the products offered on the website, including the lack of conformity of the items delivered to the products ordered, pursuant to the provisions of Swiss Law.
10.2 If the Customer has entered into the contract as a Consumer (meaning any individual who is shopping on the website for purposes unrelated to any business or professional activities), this warranty is valid provided that both conditions below are fulfilled: a) The defect appears within 6 months from the date of delivery of the products. b) The Customer files within a period of two weeks from the date on which he detected the defects a formal complaint about the defects by registered mail, sending it to the address order@chenot.com.
10.3 In particular, in the case of lack of conformity, the Customer who has entered into the contract as a Consumer shall be entitled to the restoration of conformity of the product free of charge, through repair or replacement, or to obtain an appropriately reduced price or the termination of the contract with regard to the contested goods, and the consequent refund.
10.4 All costs for the return of defective products will be covered by the Seller.
11. Services Deposit Policy
11.1 To guarantee the online reservation, we require the prepayment of 100% of the total amount.
11.2 Once the deposit has been received, the reservation is considered definitive.
11.3 Reservations with no prepayment are subject to cancellation.
12. Services - Cancellation Policy (Services)
14+ Days Before Arrival: No cancellation fee.
7-14 Days Before Arrival: 75% of total credited* towards a future stay within 6 months. The remaining 25% is non-refundable.
Less Than 7 Days Before Arrival: 50% of total credited* towards a future stay within 6 months. The remaining 50% is non-refundable.
*Credits must be used within 6 months of the original arrival date.
*Credits are non-transferable and can only be used by the guest who made the original booking.
*Credits can be applied to any future stay but are subject to availability and blackout dates.
If the stay is shortened due to a late arrival or early departure, 100% of the total price (programme and room) will be charged.
13. Services - Children Policy
13.1 Babies/Kids up to 10 years can stay at Chenot Palace Weggis only with a nanny.
13.2 Any meals outside of the Chenot detox diet must be served in the room. Food and Beverages will be charged à la Carte.
13.3 The following in-room service times apply:
- Breakfast: 7 am to 10 am
- Lunch: 12 pm to 2 pm
- Snacks: 2 pm to 6 pm
- Dinner: 7 pm to 9 pm
13.4 The nanny bears full responsibility and must always look after the children.
13.5 Ball games, noise-generating games, and computers are not allowed. On request, we can arrange professional services for outdoor activities.
13.6 In existing bedding (to a maximum of 2 people in the room), children are free of charge. In case of triple occupancy, an extra bed is mandatory.
13.7 A daily charge of 150 CHF will be applied as from 4 years old.
13.8 Max 5 kids are allowed per week in the hotel at the same time.
13.9 Children can use the pool when accompanied by an adult, only from 11 am to 12 pm.
13.10 The usage of the gym or sauna/steam bath is not allowed.
13.11 Children are allowed to go to the beach when accompanied by their parents or nanny and not disturbing other guests (no running around, screaming, ball games).
13.12 For teenagers up to the age of 16 years old, we can organise day excursions and/or outdoor activities. Prices of our third-party suppliers apply and are non-commissionable.
13.13 Teenagers starting from 16 years old may follow the Advanced Detox programme, they are allowed to use the gym and pool without being supervised by an adult.
13.14 Within the hotel, no children’s facilities exist.
14. Services - Pet Policy
14.1 The only pets allowed at Chenot Palace Weggis are dogs.
14.2 To ensure a maximum standard of hygiene and not to affect guests who may be allergic to animal hair, the following rules apply when bringing a dog with you: We have allocated rooms where dogs are allowed. The assigned rooms have direct meadow access and are without carpets. These rooms belong to the Double Classic Room category (size 53 sqm; 1st floor in La Grande Maison). Only one dog per room is permitted. We allow only small dogs (max. 30 cm i.e. Fox Terrier, Small Maltese, Chihuahua). During the day, dogs must be taken care of by the owner. The hotel can offer a Dog Walking service (maximum of three 15-minute walks per day, subject to availability) for a daily charge of CHF 40. Dogs must be able to stay alone & quiet in the room to avoid any disturbance to other guests. Cleaning time and any other Housekeeping Team entry requirements will be discussed upon arrival. In public areas, dogs must always be kept on a leash. Dogs are restricted to enter the following areas: Restaurant, Tea Lounge, Spa and Medical department, treatment rooms, pool area, and the beach. A dog is subject to an additional fee of CHF 50 per day (excl. food). Should any damage or soiling occur in the property caused by the dog, we reserve the right to charge costs for repair and/ or final cleaning.
15. Contact information
For further information, the Customer can contact the Seller at the following email address: customercare@chenot.com or the following address: e-Commerce Office HC International S.A. Hertensteinstrasse 34, 6353 Weggis (CH) (Switzerland)
16. Communication with the Customer
The Customer acknowledges, accepts and agrees that all communication, notifications, certificates, information, financial reports and any other documentation regarding the operations performed for the purchase of Products will be sent to the email address indicated at the time of registration, with the possibility of downloading the information to a durable medium in the manner and within the limits provided for on the Website.
17. Privacy
The Customer may obtain information on how HC International S.A. handles their personal data by viewing our Privacy Policy.
18. Applicable law, dispute settlement and competent jurisdiction
These General Terms and Conditions of Sale are governed by Swiss law and shall be interpreted according to it, without prejudice to any other overriding mandatory rule of the country of habitual residence of the Customer. Therefore, the interpretation, execution and termination of the General Terms and Conditions of Sale are solely governed by Swiss law and any disputes related and/or arising out of the same shall be settled exclusively by the Swiss judicial authority; the Law Court of the place of the registered office of the Seller, HC International S.A., has sole jurisdiction in any dispute relating to this contract. The General Terms and Conditions of Sale and the Order Form have been drawn up in multiple languages. In the case of inconsistencies or different interpretations, the English version shall prevail.
19. Change and update
The Seller may make changes or amendments to these General Terms and Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Terms and Conditions of Sale in force at the time of purchase. The new General Terms and Conditions of Sale shall be effective from the date of publication on the website www.chenot.com, and they are relevant to purchase orders submitted after that date.
20. Loyalty Programme
20.1 Chenot reserves the right to activate/deactivate its loyalty program at any time.
20.2 Chenot reserves the right to modify the conditions of its loyalty program at any time.
21. Loyalty Programme - Chenot Gold
21.1 The Status
The Chenot Gold status is granted on January 1st and is valid for a full calendar year (until December 31st) if the guest has stayed at least three times at Chenot Palace Weggis in the previous calendar year.
Guests will receive the Chenot Gold award both as a print card confirmation and digitally via email. In case of loss, the guest needs to contact the reservation department at +41 41 255 2160.
The status is only valid at Chenot Palace Weggis and is awarded to individual guests who stay at least three times within a calendar year. It does not extend to family members, partners, and/or friends of the person who has been given the CLC Gold Status, not even when a room is shared.
If the guest who has received the Chenot Gold only returns twice to Chenot Palace Weggis within the calendar year of receiving it, they will be given Chenot Silver status on January 1st of the following calendar year.
If the guest who has received the Chenot Gold only returns once to Chenot Palace Weggis within the calendar year of receiving it, they will be given Chenot Loyal on January 1st of the following calendar year.
If the guest who has received the Chenot Gold does not return to Chenot Palace Weggis within the calendar year of receiving it, they will lose the status on January 1st of the following calendar year.
21.2 The 10% discount on programmes:
The 10% discount on programmes is valid on all our programmes: Advanced Detox, Recovery and Energise, Sleep Cycles, Prevention and Ageing Well.
The 10% discount on programmes is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received the Chenot Gold, and it does not extend to or cannot be transferred to family members, partners, and/or friends of the person who has been given the Chenot Gold, not even when a room is shared.
The 10% discount on our programmes does not apply to accommodation costs.
The discount is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Gold. For status validity and termination, read section 1.
21.3 The 10% discount on treatments
The 10% discount on treatments is valid for all treatments in the Spa & Medical department, excluding those in the categories Medical Aesthetics Department and Laboratory Tests.
The 10% discount on treatments is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received the Chenot Gold, and it does not extend to nor can’t be transferred to family members, partners, and/or friends of the person who has been given the Chenot Gold.
The 10% discount on our treatments does not apply to room price and accommodation costs or as an additional discount on our programmes.
The 10% discount on treatments is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Gold. For Status validity and termination, read section 1.
21.4 Complimentary Upgrade
Part of the Chenot Gold status includes a complimentary upgrade to the next higher room category, subject to availability.
Upon the third stay at Chenot Palace Weggis within the calendar year of receiving the Chenot Gold, the guest can benefit from a complimentary and guaranteed upgrade to the next higher room category.
The Complimentary Upgrade is subject to room availability at check-in. The upgrade will depend on the type of room booked at the time of booking.
The Complimentary Upgrade, subject to availability, can apply to every stay booked during the calendar year of the status’ validity. It can only be used by the individual guest who received the Chenot Gold, and it does not extend to or cannot be transferred to family members, partners, and/or friends of the person who has been given the Chenot Gold.
The Complimentary Upgrade is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Gold. For Status validity and termination, read section 1.
21.5 Spa and Medical Credit
The CHF 500 Spa and Medical Credit is valid for any purchase in the Spa and Medical facilities and will be deducted from the total invoice at the end of the stay, but only if the consumption in the Spa & Medical department exceeds the amount of the credit (> CHF 500). If this is not the case, the Spa & Medical credit cannot be used or paid out for other hotel services.
The CHF 500 Spa and Medical Credit is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received it, and it does not extend to nor can’t be transferred to family members, partners, and/or friends of the person who has been given the Chenot Gold.
The CHF 500 Spa and Medical Credit is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Gold. For Status validity and termination, read section 1.
21.6 Miscellaneous
Discounts do not apply to accommodation costs, books, cosmetics, airport shuttles, taxis, clothing, food & beverages.
22. Loyalty Programme - Chenot Silver
22.1 The Status
The Chenot Silver status is granted on January 1st and is valid for a full calendar year (until December 31st) if the guest has stayed twice at Chenot Palace Weggis in the previous calendar year.
Guests will receive the Chenot Silver award both as a print card confirmation and digitally via email. In case of loss, the guest needs to contact the reservation department at +41 41 255 2160.
The status is only valid at Chenot Palace Weggis and is awarded to individual guests who stay twice within a calendar year. It does not extend to family members, partners, and/or friends of the person who has been given the Chenot Silver, not even when a room is shared.
If the guest who has received the Chenot Silver returns at least three times to Chenot Palace Weggis within the calendar year of receiving it, they will be given Chenot Gold status on January 1st of the following calendar year.
If the guest who has received the Chenot Silver only returns once to Chenot Palace Weggis within the calendar year of receiving it, they will be given the Chenot Loyal status on January 1st of the following calendar year.
If the guest who has received the Chenot Silver does not return to Chenot Palace Weggis within the calendar year of receiving it, they will lose the status on January 1st of the following calendar year.
22.2. The 10% discount on programmes
The 10% discount on programmes is valid on all our programmes: Advanced Detox, Recovery and Energise, Sleep Cycles, Prevention and Ageing Well.
The 10% discount on programmes is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received the Chenot Silver, and it does not extend to or cannot be transferred to family members, partners, and/or friends of the person who has been given the Chenot Silver, not even when a room is shared.
The 10% discount on our programmes does not apply to accommodation costs.
The discount is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Silver. For status validity and termination, read section 1.
22.3. The 10% discount on treatments
The 10% discount on treatments is valid for all treatments in the Spa & Medical department, excluding those in the categories Medical Aesthetics Department and Laboratory Tests.
The 10% discount on treatments is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received the Chenot Silver, and it does not extend to nor can’t be transferred to family members, partners, and/or friends of the person who has been given the Chenot Silver.
The 10% discount on our treatments does not apply to room price and accommodation costs or as an additional discount on our programmes.
The 10% discount on treatments is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Silver. For Status validity and termination, read section 1.
22.4. Complimentary Upgrade
Part of the Chenot Silver includes a complimentary upgrade to the next higher room category, subject to availability.
The Complimentary Upgrade is subject to room availability at check-in and cannot be guaranteed. The upgrade will depend on the type of room booked at the time of booking.
The Complimentary Upgrade, subject to availability, can apply to every stay booked during the calendar year of the status’ validity. It can only be used by the individual guest who received the Chenot Silver, and it does not extend to or cannot be transferred to family members, partners, and/or friends of the person who has been given the Chenot Silver.
The Complimentary Upgrade is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Silver. For Status validity and termination, read section 1.
22.5. Spa and Medical Credit
The CHF 300 Spa and Medical Credit is valid for any purchase made within the Spa and Medical facilities and will be deducted from the total invoice at the end of the stay, but only if the consumption in the Spa & Medical department exceeds the amount of the credit (> CHF 300). If this is not the case, the Spa & Medical credit cannot be used or paid out for other hotel services.
The CHF 300 Spa and Medical Credit is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received it, and it does not extend to nor can’t be transferred to family members, partners, and/or friends of the person who has been given the Chenot Silver.
The CHF 300 Spa and Medical Credit is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Silver. For Status validity and termination, read section 1.
22.6. Miscellaneous
Discounts do not apply to accommodation costs, books, cosmetics, airport shuttles, taxis, clothing, food & beverages.
23. Loyalty Programme - Chenot Loyal
23.1. The Status
The Chenot Loyal Client status is granted on January 1st and is valid for a full calendar year (until December 31st) if the guest has stayed at least three times at Chenot Palace Weggis in the previous calendar year.
Guests will receive the Chenot Loyal award both as a print card confirmation and digitally via email. In case of loss, the guest needs to contact the reservation department at +41 41 255 2160.
The status is only valid at Chenot Palace Weggis and is awarded to individual guests who stay once within a calendar year. It does not extend to family members, partners, and/or friends of the person who has been given the Chenot Loyal, not even when a room is shared.
If the guest who has received the Chenot Loyal returns twice to Chenot Palace Weggis within the calendar year of receiving it, they will be given Chenot Silver on January 1st of the following calendar year.
If the guest who has received the Chenot Loyal returns at least three times to Chenot Palace Weggis within the calendar year of receiving it, they will be given Chenot Gold on January 1st of the following calendar year.
If the guest who has received the Chenot Loyal does not return to Chenot Palace Weggis within the calendar year of receiving it, they will lose the status on January 1st of the following calendar year.
23.2. The 10% discount on programmes
The 10% discount on programmes is valid on all our programmes: Advanced Detox, Recovery and Energise, Sleep Cycles, Prevention and Ageing Well.
The 10% discount on programmes is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received the Chenot Loyal, and it does not extend to or cannot be transferred to family members, partners, and/or friends of the person who has been given the Chenot Loyal, not even when a room is shared.
The 10% discount on our programmes does not apply to accommodation costs.
The discount is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Loyal. For status validity and termination, read section 1.
23.3. The 10% discount on treatments
The 10% discount on treatments is valid for all treatments in the Spa & Medical department, excluding those in the categories Medical Aesthetics Department and Laboratory Tests.
The 10% discount on treatments is valid for an unlimited number of times within the calendar year of its validity. It can only be used by the individual guest who received the Chenot Loyal, and it does not extend to nor can’t be transferred to family members, partners, and/or friends of the person who has been given the Chenot Loyal.
The 10% discount on our treatments does not apply to room price and accommodation costs or as an additional discount on our programmes.
The 10% discount on treatments is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Loyal. For Status validity and termination, read section 1.
23.4. Complimentary Upgrade
Part of the Chenot Loyal includes a complimentary room upgrade to the next higher room category, subject to availability.
The Complimentary Upgrade is subject to room availability at the time of check-in and cannot be guaranteed. The upgrade will depend on the type of room booked at the time of booking.
The Complimentary Upgrade, subject to availability, can apply to every stay booked during the calendar year of the status’ validity. It can only be used by the individual guest who received the Chenot Loyal, and it does not extend to or cannot be transferred to family members, partners, and/or friends of the person who has been given the Chenot Loyal.
The Complimentary Upgrade is only valid for the calendar year (from January 1st to December 31st) during which the individual guest is awarded the Chenot Loyal. For Status validity and termination, read section 1.
23.5. Miscellaneous
Discounts do not apply to accommodation costs, books, cosmetics, airport shuttles, taxis, clothing, food & beverages.