Frequently Asked Questions

The reservation can be cancelled at no additional charge up to 21 days before arrival.
For cancellations made 20-14 days before arrival: 80% of total credit* towards a future stay. The remaining 20% is non-refundable.
For cancellations made between 13-7 days before arrival: 50% of total credit* towards a future stay. The remaining 50% is non-refundable.
For cancellations made less than 7 days before arrival: 20% of total credit* towards a future stay. The remaining 80% is non-refundable. In case of “no show” 100% is non-refundable.  

If the stay is shortened due to a late arrival or early departure, 100% of the total price (programme and room) will be charged. 

*Credits must be used within 6 months of the original arrival date. 
*Credits are non-transferable and can only be used by the guest who made the original booking. 
*Credits can be applied to any future stay but are subject to availability and blackout dates. 

The access to Chenot Palace Gabala is granted exclusively to the guests following the Chenot programme. Any other overnight stays with a different purpose rather than following a programme and of a shorter length than seven nights are not permitted.

Our seven-night programme has been designed and set accordingly to ensure your body has been provided with the minimum optimal time required to effectively adjust, detoxify and reset. Shortening the stay is not advisable as doing so will not provide the same level of impact based on the current scientific research.

In order to fully benefit from the detox, we require your body to be completely relaxed. It is for this reason that we do not schedule any treatments on both your arrival and departure day.

You can book a longer programme for up to 14 nights. If you desire an extended stay, we can initially book a programme for 14 nights. Following a medical consultation in the middle of your stay, a decision between you and your consulting doctor can be made regarding the possibility of extending your stay even further.

Babies/Kids are welcome at Chenot Palace Gabala and there are no restrictions on their stay. Any meals outside of the Chenot detox diet (Kids menu is available) must be served in the room. Food and Beverages will be charged à la Carte. Ball games or noise- generating games and computers are not allowed. On request, we can arrange professional services for outdoor activities. In existing bedding (to a maximum of 2 people in the room), children are free of charge. In case of triple occupancy, an extra bed is mandatory. A daily charge of 200 AZN will be applied from 8-12 years old. A daily charge of 260 AZN will be applied from 13 years old.

Anyone from the age of 16 to 18 will be able to follow our programmes as long as they are accompanied by a parent or legal guardian.

The only pets allowed at Chenot Palace Gabala are dogs. To ensure a maximum standard of hygiene and not to affect guests who may be allergic to animal hair, the following rules apply when bringing a dog with you: -We have allocated rooms where dogs are allowed. The assigned rooms without carpets. -Only one dog per room is permitted -We allow only small dogs (max. 6 kg) -During the day, dogs must be taken care of by the owner. -Dogs must be able to stay alone & quiet in the room, to avoid any disturbance to other guests -Cleaning time, and any other Housekeeping Team entry requirements, will be discussed upon Arrival -In public areas, dogs must always be kept on a leash -Dogs are restricted to enter the following areas: Restaurant, Tea Lounge, Spa and Medical department, treatment rooms, pool area. Should any damage or soiling occur in the property caused by the dog, we reserve the right to charge costs for repair and/ or final cleaning.

The programme must be selected before the arrival. If guests are uncertain about which programme to choose, we suggest opting for the Advanced Detox program, our foundational option that encompasses signature detoxifying diet and treatments. Following the medical consultation, adjustments can be made to the programme based on the guest’s specific needs, and additional treatments can be added á la carte as necessary.

Our seven-night programme is the result of extensive research and our holistic approach to wellbeing. It is designed to provide the optimal time for your body to adjust, detoxify and reset effectively. This means that individual treatments can be performed only when following a valid programme.

Our programmes are fully personalisable. We advise you to discuss any extra treatments directly with your consulting doctor on your first medical consultation.

Admittance to Chenot Palace Gabala is exclusively reserved for guests participating in the Chenot Programme with a valid reservation. Overnight stays unrelated to the programme and lasting fewer than 7 nights are not allowed. In order to safeguard the privacy of our guests, the reception of temporary external visitors is restricted to designated public areas, such as the lobby or tea lounge.

Treatments included in the programme are non-refundable unless agreed with your consulting doctor in case of any medical reasons.

As per our policy, to guarantee your booking you will need to settle the payment within the terms stated on your reservation confirmation. This will also allow our planning department to start working on your schedule. It is important to note that reservations with no prepayment are subject to cancellation.

Chenot Palace Gabala is an exclusive property where our guests experience a full immersion into our programmes to achieve optimal results. Chenot Espaces and Spas can also accommodate guests whose main goal is not necessarily to follow our health wellness programmes; therefore, shorter programmes are available.